Korean Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer guidance on provider networks, referrals, and pre-authorizations.

• Address and resolve issues related to billing, payments, and coverage.

• Ensure adherence to HIPAA regulations when managing sensitive member information.

• Work collaboratively with internal departments to tackle complex member issues.

• Keep precise records of customer interactions and resolutions within CRM systems.

• Achieve performance targets such as response time, resolution rates, and customer satisfaction scores.

• Remain informed on policies, state regulations, and changes within the healthcare industry.

⛳️ Requirements

• Previous experience in customer service, ideally within healthcare or insurance.

• Strong verbal and written communication abilities in both English and Korean.

• Independent decision-making and problem-solving skills with the capacity to stay calm under pressure.

• Capability to effectively manage high volumes of calls, chats, and emails.

• Proficient in computer applications, including CRM and customer support platforms.

• Willingness to work flexible shifts, including weekends and holidays.

• Must be 18 years of age or older.

• High school diploma or equivalent is required.

• Fluency in English is mandatory.

• Fluency in Korean is mandatory.

🏝️ Benefits

• Paid training.

• A culture that celebrates YOU.

• Opportunities for growth and advancement.

• A supportive team that has your back.