Knowledge Center Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide administrative support and customer service to claimants, providers, and other stakeholders.

• Receive and respond to phone inquiries effectively.

• Ensure high-quality customer service through both inbound and outbound interactions.

• Emphasize accuracy, professionalism, and achieving first call resolution.

• Offer friendly and efficient customer service in a fast-paced environment.

• Precisely capture and input data into CareMC and other internal systems.

• Exhibit active listening and communicate clearly to ensure understanding.

• Encourage future utilization of self-help tools when appropriate.

• Maintain regular attendance and fulfill quality and productivity standards.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Over 1 year of experience in customer service or call center roles.

• Strong verbal and written communication skills, complemented by active listening abilities.

• Basic proficiency in computer usage and comfort with proprietary systems.

• A strong customer-centric mindset with the ability to de-escalate common issues.

• Keen attention to detail and effective time management skills.

• Capability to accurately capture and enter data into CareMC and other internal systems.

• Consistent attendance and the ability to meet established quality and productivity benchmarks.

🏝️ Benefits

• Medical (HDHP) with Pharmacy coverage.

• Dental insurance.

• Vision coverage.

• Long Term Disability insurance.

• Health Savings Account options.

• Flexible Spending Account choices.

• Life Insurance.

• Accident Insurance.

• Critical Illness Insurance.

• Pre-paid Legal Insurance.

• Parking and Transit FSA accounts.

• 401K plan.

• ROTH 401K option.

• Paid time off.

• Opportunities for career advancement.

• Remote work position.