Key Accounts Manager

This is a fully remote position, open to applicants in Saudi Arabia.

📋 Description

• Oversee and cultivate a portfolio of buyer/client accounts, serving as the main point of contact for clients purchasing products from Soum.

• Establish and nurture robust, long-term relationships with key accounts, gaining insights into their requirements and purchasing habits.

• Propel account expansion by acquiring new accounts and recognizing upsell and growth opportunities within current accounts.

• Take ownership of retention and customer satisfaction, proactively addressing account needs before they escalate into issues.

• Collaborate with internal teams (operations, logistics, finance, and product) to facilitate a seamless and dependable experience for buyers from order placement to delivery.

• Monitor account performance and health, providing regular reports on growth, retention, and satisfaction metrics.

• Identify and onboard new bulk/large-scale buyers to broaden Soum's commercial buyer network.

⛳️ Requirements

• Minimum of 5 years of experience in Key Account Management, Account Management, or Client/Customer Success within a commercial, buyer-facing role.

• Demonstrated history of developing and managing buyer/client relationships — distinct from vendor, supplier, or procurement relationships.

• Exceptional relationship-building and communication abilities, capable of serving as a trusted point of contact for clients.

• Experience in coordinating cross-functional collaboration with internal teams to resolve issues and enhance the customer experience.

• Proven track record of driving account growth, retention, and customer satisfaction in line with established targets.

• Proficient in working with data to monitor account health, growth, and retention.

• Bilingual in Arabic and English.

🏝️ Benefits

• Flexible work arrangements