Key Account Manager, Retail Sales

This is a fully remote position, open to applicants in Canada.

📋 Description

• Identify, pursue, and secure new retail opportunities while expanding Ooma's Residential product line, which includes the Ooma Telo family of products, throughout Canada.

• Build and nurture strategic relationships with retail buyers, category managers, merchandising teams, and channel decision-makers across national, regional, specialty, and independent retailers.

• Develop and implement account and channel growth strategies to enhance distribution, increase market share, and drive revenue through both physical stores and eCommerce platforms.

• Take ownership of the sales process from initial outreach and account development to onboarding, product launches, and continuous account growth.

• Create annual business plans, conduct business reviews, and deliver executive-level presentations to retail partners.

• Collaborate with retailers to design and execute advertising, promotional, merchandising, pricing, and marketing initiatives that enhance consumer awareness and drive sales.

• Develop sales forecasts and demand plans while collaborating with Operations and Supply Chain teams to manage inventory, replenishment, and product availability.

• Oversee co-op marketing investments and promotional initiatives to maximize ROI and boost sales performance.

• Work cross-functionally with Marketing, Product, Operations, and Supply Chain teams to support retail initiatives, product launches, and channel growth.

• Represent Ooma at industry events, trade shows, and customer meetings while identifying new opportunities to enhance Ooma's retail footprint.

• Utilize AI-driven insights, where applicable, to enhance account outcomes, including pinpointing target opportunities, optimizing engagement strategies, and synthesizing learnings across accounts.

⛳️ Requirements

• 5+ years of experience in selling physical products through retail and distribution channels, with a strong preference for candidates from consumer electronics, connected devices, networking hardware, smart home, or similar technology sectors. Candidates should possess a thorough understanding of retail buying cycles, channel strategy, merchandising, and account development in retail settings.

• Proven history of opening new retail accounts, establishing relationships from the ground up, and driving revenue growth through new customer acquisition.

• Established connections with Canadian retailers, distributors, buyers, category managers, and merchandising teams, including experience beyond traditional big-box retailers.

• Experience managing both physical retail and e-commerce sales channels, encompassing product launches, promotions, merchandising, and online product optimization.

• Demonstrated success in developing and executing strategic account plans, negotiating agreements, and expanding market share in retail environments.

• Strong hunter mentality with the capability to prospect, network, and independently identify new business opportunities.

• Exceptional relationship-building, presentation, and negotiation skills, with the ability to engage stakeholders at all levels within a retail organization.

• Highly organized, self-motivated, and adept at managing multiple priorities while functioning with a high level of autonomy.

• Willingness and ability to travel throughout Canada and occasionally within the United States to foster customer relationships, support business development efforts, and attend industry events.

🏝️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents

• GRSP with employer matching

• Employee Stock Purchase Plan

• Unlimited paid time off along with corporate holidays observed