Key Account Manager – LTC

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create and implement strategic account plans that enhance relationships with senior leaders and partners, aligning mutual business goals to foster long-term growth across designated long-term care and retirement accounts.

• Act as the primary relationship manager for key corporate clients, conducting regular business reviews and ensuring high levels of customer satisfaction, retention, and collaboration.

• Formulate and execute customer growth strategies by working alongside internal teams to provide integrated solutions, strengthen customer ties, and guarantee consistent delivery of the organization's value proposition.

• Meet sales and performance profitability objectives by identifying growth opportunities, promoting product and service adoption, increasing preferred supplier engagement, and securing new business.

• Cultivate and enhance strategic alliances with long-term care, retirement, and senior living organizations while pinpointing opportunities to standardize programs and solutions throughout customer networks.

• Evaluate customer performance, purchasing patterns, market trends, and industry advancements to uncover opportunities, tackle challenges, and position the organization as a trusted strategic collaborator.

• Oversee contract management activities, which include performance monitoring, renewal planning, compliance oversight, negotiation assistance, and execution of customer agreements.

• Advocate for value-added solutions that enhance customer value through operational efficiency and service, improving performance outcomes for customers and aligning with strategic priorities.

• Keep precise account plans, forecasts, and opportunity pipelines while preparing and delivering business reviews, performance updates, and executive presentations to facilitate informed decision-making and account expansion.

⛳️ Requirements

• A bachelor’s degree in business, marketing, healthcare, or a related discipline is preferred.

• 8-12 years of sales experience with a proven track record of meeting or surpassing targets, ideally with large non-acute customers.

• Experience in selling to large long-term care organizations.

• Strong business, financial, and account management expertise.

• Proficient in managing complex portfolios, products, or distributor relationships.

• Excellent contract negotiation and relationship management abilities.

• Outstanding communication, presentation, and facilitation skills.

• Demonstrated capacity to manage multiple priorities in a fast-paced environment.

• Proficient in Microsoft Office Suite, Outlook, and Salesforce.

• Ability to work effectively across teams in a matrixed organization.

• Customer-focused, collaborative, and results-oriented.

🏝️ Benefits

• Flexible health and dental benefit plans with immediate coverage

• Disability and life insurance coverage

• Defined Contribution Pension Plan with company matching

• In addition to vacation, paid time off for family/health/personal needs

• Maternity, Paternity, and Parental leave top-up program

• Health & Wellness resources and programs

• Tuition reimbursement and continuous learning programs

• Company Fleet / Allowance Program

• Long-term incentive program