Key Account Manager – Customer Success

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main contact for clients in the realms of banking, financial services, and FinTech.

• Foster trusted, long-lasting relationships with customers.

• Assist customers from onboarding to the successful implementation of analytics solutions.

• Ensure clients gain value from their data.

• Track KPIs and usage data to derive actionable insights.

• Proactively work to decrease the churn rate.

• Manage contract renewals effectively.

• Identify and cultivate opportunities for upselling and cross-selling.

• Collaborate with the Sales team to drive account revenue.

• Conduct regular business reviews and present results effectively.

• Integrate solutions into customer workflows.

• Serve as the liaison between customers, Support, and Development teams.

• Convert technical and business requirements into clear and comprehensible terms.

⛳️ Requirements

• Relevant professional experience in Customer Success, Account Management, or customer service, preferably in a SaaS, FinTech, or banking context.

• Proven track record in upselling and managing contract renewals is preferred.

• Passion for data-driven solutions with the ability to articulate complex topics in a clear and concise manner.

• An entrepreneurial mindset paired with a structured and self-organized work approach.

• Exceptional communication skills, empathy, and negotiation prowess.

• Technical knowledge of interfaces and data processes, without the need to develop software personally.

• Business-fluent in German.

• Proficient in English.

🏝️ Benefits

• A high level of ownership, transparent communication, and active involvement in shaping the company, alongside a motivated, results-driven team.

• Remote-first work model with hybrid options available.

• Flexible working hours.

• Access to modern equipment.

• Opportunities for workation.

• A contemporary tech stack and a culture centered around AI.

• Annual bonus.

• Gifts for work anniversaries and milestone birthdays.

• Corporate benefits.

• Discounted mobile phone plans.

• Employer contribution to occupational pension provision exceeding the statutory minimum.

• Capital-forming benefits.

• Public transport pass.

• Bike leasing options.

• Discounted fitness and wellness offerings in your city (e.g., egym).

• Summer and Christmas parties.

• Regular team gatherings.

• Dog-friendly office located in Kassel.