Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic accounts with an emphasis on building relationships, driving revenue growth, and addressing customer needs through insightful solutions and data-informed strategies.

• Work in partnership with cross-functional teams to deliver outstanding client service, identify revenue-generating opportunities, and provide effective solutions for your customers.

• Sustain and enhance revenue by recognizing new upsell and cross-sell opportunities.

• Handle daily management of the customer portfolio.

• Ensure that partnerships and programs operate smoothly and successfully.

• Act as a trusted advisor to customers, assisting them in navigating the payments landscape.

• Develop monthly customer-focused content to keep the broader organization informed about customer updates, key metrics, and other vital information relevant to the Revenue & Go To Market team.

• Contribute strategic value to the team by identifying opportunities for business and process enhancements.

• Create and present high-impact materials using PowerPoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).

• Conduct thorough analysis to uncover macro, business, technology, and pipeline trends for critical customers.

⛳️ Requirements

• Generally requires at least 12 years of relevant experience along with a Bachelor’s degree.

• Organization Master: Capable of managing all ongoing matters by documenting, tracking, and supporting the daily operations of customer programs. Detail-oriented and professional communication is essential.

• Self-Starter: Proactive in completing necessary tasks and anticipating needs before they arise.

• Curious: A strong desire for knowledge drives you to explore deeply in order to understand your customers, Marqeta, our technology, and the payments industry. Approach challenges with potential solutions instead of problems.

• Strategic Connector: Foster relationships and navigate internal teams to obtain answers, propel progress, and develop timely solutions.

• FinTech Enthusiast: Eager to gain in-depth knowledge of disruptions in the payments industry while collaborating with leading innovators. Proficient in Microsoft Excel and Google Sheets (including pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.).

🏝️ Benefits

• Multiple health insurance options

• Flexible time off – take what you need

• Retirement savings program with company contribution and after-tax contributions

• Equity in a publicly traded company and participation in an Employee Stock Purchase Program

• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave

• Complimentary therapy sessions, financial and professional coaching, and legal advice

• Monthly stipend to support our remote work model

• Annual “development dollars” allocated for professional growth and development