Key Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Partner with AE colleagues to enhance all facets of a customer growth and retention strategy, which includes:

• Daily oversight of the customer portfolio.

• Ensure that partnerships and programs operate efficiently and effectively.

• Serve as a trusted advisor to customers, assisting them in navigating the payments landscape.

• Generate monthly customer-focused content to keep the wider organization informed of customer updates, key metrics, and other relevant information for the Revenue & Go To Market team.

• Add strategic value to the team by pinpointing opportunities for business and process enhancements.

• Create and present high-impact materials using PowerPoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).

• Conduct thorough analyses to uncover macro, business, technology, and pipeline trends for significant customers.

⛳️ Requirements

• Generally requires at least 12 years of relevant experience along with a Bachelor’s degree.

• Organizational Expert: Maintain oversight of all ongoing matters by documenting, tracking, and supporting the daily operations of customer programs. Attention to detail and professionalism is crucial in all communications.

• Proactive Initiator: You take the initiative and don't wait for things to occur. You are proactive in completing necessary tasks while also anticipating needs ahead of time.

• Inquisitive: Your enthusiasm for knowledge and learning motivates you to delve deeper to comprehend your customers, Marqeta, our technology, and the payments sector. Approach discussions with potential solutions instead of merely presenting problems.

• Strategic Networker: Cultivate relationships and effectively navigate internal teams to obtain answers, drive progress, and devise solutions promptly.

• Passion for FinTech: You aspire to acquire extensive knowledge of disruption within the payments industry while collaborating with leading innovators in the field. Proficient in Microsoft Excel and Google Sheets (pivot tables, VLOOKUPs, IF statements, SUMIFs, etc.).

🏝️ Benefits

• A variety of health insurance choices

• Flexible time off – take what you need

• Retirement savings plan with company contribution and after-tax contributions

• Equity in a publicly traded company along with an Employee Stock Purchase Program

• Family-forming benefits, fertility assistance, and up to 20 weeks of Parental Leave

• Complimentary therapy sessions, financial and professional coaching, and legal advice

• Monthly stipend to facilitate our remote work model

• Annual "development dollars" dedicated to supporting our employees' growth and development