Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• High-level management of client relationships: You will guide new clients through the onboarding process, provide ongoing support during the collaboration, and act as their main point of contact for any inquiries.

• Ownership of campaign performance: You will assess key performance indicators in weekly meetings, pinpoint areas for optimization, and ensure that metrics are on track.

• Proactively drive upsells and renewals: You will introduce new opportunities to clients and work together to explore additional collaboration potential.

• Close collaboration with Sales, Creative, and Campaign Management teams — ensuring alignment at every stage so that clients achieve optimal results.

• Effective communication and organization: You will provide measurable progress and keep all stakeholders informed.

⛳️ Requirements

• Confident in discussions with executives — ideally possessing agency or sales experience.

• Excellent communication skills: You can articulate ideas and motivate others, while also being firm when necessary.

• Sales orientation: You can identify opportunities for upsells and renewals and pursue them actively.

• A structured approach to work, self-reliance, and a commitment to high-quality standards.

• Solution- and results-focused: You think ahead, recognize potential, and devise effective strategies even during challenging times.

• Motivation and a desire to grow both personally and alongside your clients over the long term.

• No specific educational requirements — what matters most is that you have some initial experience in client services or sales.

🏝️ Benefits

• Competitive base salary ranging from €3,000–€3,500, in addition to generous commissions for successful upsells and renewals.

• Permanent employment contract with flexible working hours and the possibility of working 100% remotely.

• 30 days of vacation along with additional benefits such as bonuses, company events, training, and opportunities for further education.

• Comprehensive onboarding and training in communication, client management, and performance analysis.

• Access to modern tools and streamlined processes, allowing you to concentrate fully on client needs.

• A dynamic team environment with swift advancement opportunities into project management or team leadership roles.

• A unique product in the market that customers genuinely need at this time.