Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate strategically with the iRhythm Sales team to ensure the success of customers and patients within our large account segment.

• Enhance customer and account performance by tracking and assessing activities such as registration volume, device inventory management, customer and patient satisfaction, clinical efficacy, and workflow efficiency.

• Act as the primary point of contact for iRhythm internal teams concerning designated customers.

• Coordinate with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure effective account performance.

• Educate customers on the iRhythm service tools (ZioSuite, MyZio, etc.).

• Respond promptly to resolve customer issues.

• Continuously evaluate processes and customer workflows.

• Recommend new strategies to enhance efficiencies through improved processes and additional technology.

• Utilize iRhythm regional expertise as needed.

• Manage, onboard, and support designated accounts.

• Attend and assist in key customer meetings and sales Quarterly Business Review sessions.

• Build and maintain strong relationships with accounts and the internal sales team.

• Lead or engage in strategic initiatives within assigned accounts.

• Conduct in-person account management initiatives as required.

• Monitor and report key performance trends across assigned accounts.

• Develop action plans to enhance account performance.

⛳️ Requirements

• A Bachelor’s degree is strongly preferred or an equivalent combination of education, training, and experience.

• Minimum of 3 years in an account management or customer success role supporting large or complex accounts.

• Demonstrated work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology setting.

• Self-motivated and proactive.

• Proven ability to communicate, present, and influence key stakeholders at all organizational levels, including executives and C-level.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Proficient with tools typically used in a business setting, including CRM (Salesforce), reporting, and Microsoft Office.

• Highly collaborative, extremely responsive, flexible, and adaptable.

• Must be open to travel up to 20%.

🏝️ Benefits

• Medical, dental, and vision insurances (all of which begin on your first day)

• Health savings account employer contributions (when enrolled in a high deductible medical plan)

• Cafeteria plan pre-tax benefits (FSA, dependent care FSA, commute reimbursement accounts)

• Travel reimbursement for medical care

• Non-contributory basic life insurance & short/long term disability

• Emotional health support for you and your loved ones

• Legal, financial, identity theft, pet, and child referral assistance

• Paid parental leave

• Paid holidays

• Travel assistance for personal trips

• Paid time off (PTO)

• 401(k) plan (with company match)

• Employee Stock Purchase Plan

• Pet insurance discount

• Unlimited access to LinkedIn Learning classes