Key Account Manager

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Relationship Building: Key Account Managers are responsible for establishing and enhancing relationships with clients, key suppliers, and partners.

• Client Interaction: The effectiveness of this role will be evaluated based on the enhanced interaction between i3V and the client through key performance indicators (KPIs).

• Customer Satisfaction: They assess company practices to guarantee that clients derive maximum satisfaction from their purchases.

• Opportunity Discovery: Key Account Managers uncover potential opportunities and communicate them to the sales team for follow-up.

• Product Knowledge: A crucial aspect of their role involves educating clients about the company’s products, services, and special promotions.

• Complaint Handling: They address client complaints and issues to ensure swift resolutions.

• Satisfaction Enhancement: Conducting customer satisfaction surveys and other inquiries to establish a baseline for recommending strategies to bolster client satisfaction and engagement.

• Team Collaboration: Collaborating with internal departments to ensure that the company fulfills clients’ expectations.

• Salesforce.com CRM Utilization: Actively inputting timely and accurate information into the Salesforce customer relationship management system.

⛳️ Requirements

• Exceptional communication skills

• Strong problem-solving abilities

• Team collaboration skills

• Analytical proficiency

• Over 3 years of experience in a role involving sales, business development, product support, or relationship management.

• Minimum education requirement: High School diploma or equivalent.

🏝️ Benefits

• Equal Opportunity Employer