Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement strategic account plans aimed at driving revenue growth, profitability, customer retention, and increasing market share.

• Establish and nurture relationships with customer stakeholders across all levels of the organization.

• Act as the primary point of contact and a trusted business ally for assigned accounts.

• Broaden product offerings, enhance penetration within existing accounts, and acquire new business opportunities.

• Formulate annual sales objectives, business plans, and growth strategies.

• Facilitate customer business reviews, strategic planning sessions, and initiatives for long-term growth.

• Work in collaboration with Product Development, Design, Supply Chain, Operations, and Marketing to create customer-specific solutions.

• Oversee private label programs, product launches, and customer marketing efforts.

• Convey customer requirements, timelines, and expectations throughout the organization.

• Address customer issues and provide proactive solutions.

• Act as a liaison between customers and internal functional teams to ensure seamless execution and service.

• Identify and secure new Earthwise accounts in grocery and distribution channels.

• Meet assigned sales, margin, and profitability targets.

• Evaluate sales performance, market trends, customer data, and competitive activities.

• Prepare forecasts, business updates, sales reports, and strategic recommendations.

• Negotiate pricing, contract terms, and program agreements.

• Assist in accounts receivable management and resolve credit or collection issues.

• Stay informed about Earthwise’s value proposition, sustainability initiatives, products, and industry trends.

• Track competitive activities, market opportunities, and customer developments.

• Represent Earthwise at trade shows, customer events, conferences, and business meetings.

• Support initiatives for product, category, and strategic growth.

• Keep accurate records in the CRM, including opportunities, forecasts, and account plans.

• Handle multiple priorities, projects, and customer initiatives while adhering to deadlines.

⛳️ Requirements

• High school diploma or GED equivalent is mandatory.

• A bachelor's degree or an equivalent combination of experience, education, and training is strongly preferred.

• A minimum of 5 years of experience in strategic account management, national accounts, sales, business development, or similar commercial roles.

• Experience in selling to grocery, retail, foodservice, packaging, consumer products, sustainability-focused, or related industries is preferred.

• Demonstrated success in managing complex customer relationships and achieving measurable revenue growth.

• Experience leading cross-functional projects and collaborating across various departments.

• Prior leadership experience or the ability to influence and lead without direct authority is preferred.

• Willingness to travel nationally as required for customer meetings, business reviews, trade shows, and company events.

• Applicants must reside in the United States and be located near a major airport.

🏝️ Benefits

• Annual bonus.

• Car allowance.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) retirement plan with company match of $0.75 per $1.00 contributed, up to 6% of eligible pay.

• Paid time off.

• 10 vacation days each year.

• 2 personal days annually.

• 40 hours of sick leave per year.

• 56 hours of sick leave if hired in WA.

• 6 paid national holidays every year.

• 2 floating holidays annually.

• Leave as mandated by federal, state, or local law.

• Comfortable work environment.

• Recognized as a Great Place to Work® certified employer.