Key Account Manager – Americas, LATAM, NORAM

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Oversee a portfolio of customer accounts.

• Cultivate strong relationships with clients to comprehend their business requirements.

• Act as the main point of contact for customer inquiries and issues.

• Collaborate with internal teams (sales, support, product, operations, and engineering) to fulfill customer expectations.

• Recognize growth opportunities within the client base.

• Assess customer satisfaction and proactively address concerns.

• Monitor account performance to ensure consistent growth with clients.

⛳️ Requirements

• Possesses over 5 years of experience in account management with ambitious, measurable revenue goals and a proven track record of achieving them.

• Demonstrates strong analytical skills, capable of independently interpreting complex data, identifying trends, and translating them into actionable strategies without requiring guidance.

• Experienced with CRM tools (HubSpot experience is a plus).

• Proactive individual who comes prepared with a plan rather than waiting for instructions, and is not hesitant to directly call clients.

• Located in Latin America or the US, with full availability to cover LATAM and NORAM business hours (including East and West Coast US).

• Possesses native or near-native proficiency in both Spanish and English.

🏝️ Benefits

• Massive Market Opportunity: We are addressing the $9.9 trillion travel industry, beginning with the $75 billion B2B hotel market, a fragmented sector filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is resolving these issues, allowing businesses to access hotel inventory smoothly and at scale.

• World-Class Backing: Supported by Accel and visionary leaders in tech and travel—including Booking.com, Stripe, and Shopify—we are poised to expand our ambitions globally.

• Bootstrapped Resilience, Startup Agility: Having achieved profitable growth for years without external funding, we blend operational discipline with the speed and innovation characteristic of a scaling startup.

• Global Impact: Our infrastructure serves partners like Google, Grab, global fintechs, superapps, travel companies, and others.

• AI-Driven Innovation: Nuitée is strategically positioned to enhance the future of travel in the AI era—facilitating seamless, intelligent, and hyper-personalized travel interactions.