Keepstock Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee a team of 10 to 15 Onsite Service Representatives/Specialists spread across a vast and remote area, responsible for managing inventory at customer locations.

• Control the profitability channel, monitor the expense/sales ratio, and uphold KPI’s along with quality management of customer programs.

• Collaborate with Sales, Distribution Centers, Branches, and transportation networks to enhance profitability, growth, and meet operational objectives aligned with organizational goals.

• Execute the Leader Plan, which encompasses evaluating and prioritizing tasks, coaching, training, and recruiting top talent.

• Foster strong engagement among team members and contribute to their professional development.

• Engage in development and continuous improvement initiatives, projects, and training to facilitate the growth of the channel, partnerships in the Center of Excellence, and the organization.

• Oversee the optimization and operation of customer programs for efficiency and profitability within the assigned regional territory.

• Manage resources necessary for timely and budget-compliant new customer installations.

• Comprehend market dynamics and trends along with customer needs to provide suitable direction and guidance to the wider organization.

• Ensure that appropriate solutions and resources are offered and implemented for customers.

• Achieve optimal customer survey satisfaction ratings.

• Collaborate with internal Grainger teams to offer KeepStock expertise in developing a customized strategy that addresses our customers’ business challenges and objectives.

⛳️ Requirements

• Associate's degree or equivalent experience.

• A minimum of 5 years in retail, manufacturing, or industrial businesses.

• At least 2 years of experience supervising and managing personnel in a KPI-driven setting with a focus on training and development.

• Significant travel is necessary, with over 50% travel to various customer locations within the territory.

• Background in financial accountability.

• Experience leading in a matrixed environment.

• Proven ability to build and collaborate effectively within diverse teams.

• Strong skills in process improvement, ownership, control, and project management.

• Experience leading and working towards objectives with a remote team.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Background checks and drug screening may be required based on company and customer site requirements for equipment operation.

• Must possess and maintain a valid driver's license in the province of residence.

• May need to use a personal vehicle for transportation, which must have valid insurance meeting Grainger’s standards.

🏝️ Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Paid time off (PTO) and up to 12 company holidays annually (depending on home province).

• Life insurance coverage, including options for spouse and dependent life insurance.

• Employee Family Assistance Program to support team members with physical, emotional, mental, financial, and other concerns.

• Registered Retirement Savings Plan and Defined Contribution Pension Plan to assist in saving for your financial future.

• Educational & Professional Membership Fee Assistance program.

• Employee discounts, team member perks, and additional benefits!