K-12 Customer Success Specialist

📋 Description

• Support the Services team by assisting K-12 district partners throughout the academic year.

• Facilitate the coordination of meetings, monitor customer objectives, and maintain account records.

• Address customer inquiries and ensure prompt follow-up or escalation as necessary.

• Manage tasks, timelines, and deliverables across customer success and benchmark services workflows.

• Aid in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checks.

• Assist in the customized assessment planning process by collecting district checklists and assessment schedules.

• Oversee assessment windows and help ensure districts are prepared for successful implementation.

• Provide benchmark support and assist in troubleshooting basic benchmark issues.

• Maintain internal systems, documentation, and trackers to ensure information is accurate and current.

• Facilitate cross-functional coordination with Product, Content, and Services teams.

• Identify and escalate risks or delays that may affect customer experience or assessment timelines.

• Keep documentation, templates, and standard operating procedures up to date.

• Assist in enhancing workflows and recognizing opportunities for increased efficiency.

• Offer general administrative and operational support to both Customer Success and Benchmark Services teams.

• Help prepare summaries or materials for customer meetings and internal evaluations.

• Utilize collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to facilitate workflows (e.g., customer communication, internal tracking, assessment management) and documentation.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• 1–3 years of experience in education, customer support, operations, or edtech is preferred.

• Strong organizational abilities and meticulous attention to detail are essential.

• Excellent communication skills and responsiveness are required.

• Ability to handle multiple tasks and meet deadlines simultaneously.

• Outstanding written and verbal communication skills are a must.

• Must be a collaborative team player.

• Significant experience with Google Workspace is necessary.

🏝️ Benefits

• Opportunity to work in a dynamic educational environment.

• Professional development opportunities.

• Collaborative and supportive team culture.