This is a fully remote position, open to applicants in Serbia.

• Delivering dependable first-line support and overseeing operations to maintain the stability of the gaming infrastructure.

• Promptly addressing client inquiries across both internal and partner systems.

• Handling requests from clients within the Jira helpdesk system.

• Conducting performance maintenance of the gaming infrastructure.

• Collaborating with relevant departments and partners’ helpdesk systems.

• Following a scheduled shift of 2/2/3 from 10 am to 10 pm (GMT+3).

• A degree or incomplete higher education / technical education is a plus.

• B2+ proficiency in English.

• B2+ proficiency in Russian.

• Prior experience in supporting helpdesk systems is preferred.

• Preferred: Experience in technical support (second line).

• Opportunities for full-time remote work and flexible working hours.

• Private health insurance.

• An additional day off each calendar year.

• Compensation for sports programs.

• Comprehensive mental health program.

• Free online English lessons with a native speaker.

• Attractive referral program.

• Access to training, internal workshops, and participation in international professional conferences and corporate events.

Junior Support Manager

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