Junior Support Analyst – NOC

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee customer WhatsApp groups and pinpoint reported issues.

• Swiftly address issues when a known resolution exists.

• Explore new problems by collecting information and determining their root causes.

• Forward issues to the relevant team for resolution.

• Verify with the customer that the issue has been resolved satisfactorily.

• Record each identified solution to enhance future support processes.

⛳️ Requirements

• Proficient in intermediate Excel skills.

• Familiarity with Python programming.

• Basic understanding of Linux operating systems.

• Experience in NOC operations, technical support, or telecommunications is advantageous.

• Experience with ticketing systems such as Zendesk, Monday.com, or similar platforms is a plus.

• A university degree, as outlined in the educational prerequisites of the job listing.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance benefits.

• Access to pharmacy benefits.

• Participation in a profit-sharing program (PLR).

• Life insurance options.

• Meal allowance provided.

• Wellhub (previously Gympass) membership.

• Zenklub access.

• Onhappy (travel discount platform) membership.

• Company-issued mobile phone.

• Education Incentive Program available.

• Opportunities for remote work.