Junior Support Analyst – Customer Service

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address support inquiries through phone, WhatsApp, and the ticketing system.

• Document details in the customer service database.

• Recognize and diagnose basic issues.

• Execute straightforward, standardized procedures.

• Refer more intricate requests to higher support levels.

• Keep track of the progress of support cases.

• Assist users in navigating the system.

• Refresh ticket details and relevant documentation.

⛳️ Requirements

• Currently studying or have attained a degree or qualification in Information Technology or a related discipline.

• Proficient in Excel at an intermediate level.

• Experience in customer service.

• Willingness to work from 7:00 a.m. to 2:40 p.m. on a schedule of six days on and one day off.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Pharmacy discount program

• Life insurance

• Meal/food allowance

• Profit-sharing bonus (PLR)

• Wellhub (formerly Gympass)

• Zenklub

• Education Incentive Program

• Company-provided mobile phone

• OnHappy (travel discount platform)

• Work from home