Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the support queue within Zendesk.

• Conduct the preliminary assessment of support tickets.

• Engage with customers through tickets or chat.

• Execute basic remote testing procedures.

• Generate work orders for support inquiries.

• Collaborate on Maxtrack’s Internet of Things (IoT) platform, which focuses on fleet management, logistics optimization, and vehicle tracking.

⛳️ Requirements

• Familiarity with tracking and telematics systems.

• Background in ERP systems or field service CRM platforms.

• Understanding of tracking components.

• Comprehension of Service Level Agreement (SLA) concepts.

• Experience using Zendesk or comparable customer support applications.

• Proficiency in Excel.

• Bachelor's degree.

• Willingness to work from Monday to Saturday, following a 6x1 schedule from 9:00 a.m. to 4:40 p.m.

• Employment governed by the CLT labor contract regime.

🏝️ Benefits

• Health insurance coverage.

• Dental insurance coverage.

• Pharmacy benefits.

• Life insurance.

• Meal allowance.

• Access to Wellhub (formerly Gympass).

• Subscription to Zenklub.

• Company-issued mobile phone.

• Onhappy (platform for travel discounts).

• Education Incentive Program.

• Option to work from home.