Junior Salesforce Administrator – Business Analyst

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Oversee and Enhance Salesforce: Manage the daily administration of Salesforce Lightning instances, encompassing user access, profile configurations, and security protocols.

• Develop and Tailor Salesforce: Design and manage custom objects, fields, and page layouts while utilizing automation tools (Flow, Process Builder, Workflows, Validation Rules) to optimize processes.

• Offer User Support: Diagnose Salesforce issues, provide technical support, and ensure seamless system functionality for all users.

• Effectively Manage Data: Conduct data imports, exports, and cleansing using tools like Salesforce Data Loader and change sets.

• Document Salesforce Configurations: Maintain comprehensive records of Salesforce setups and processes for future reference.

• Collect and Define Requirements: Collaborate with various teams to gather business needs and outline project scopes.

• Convert Requirements into Actions: Transform business requirements into precise tasks and user stories.

• Create Project Documentation: Generate thorough documentation, including requirement specifications, project scopes, user stories/jira cards, user guides, and process flows.

• Identify System Enhancements: Assist in uncovering opportunities to enhance Salesforce by soliciting user feedback and analyzing requirements.

• Facilitate Stakeholder Communication: Support the management of stakeholder expectations, gather requirements, and develop process flows and user stories.

• Collaborate with Senior Team Members: Work alongside senior Salesforce Administrators and Developers to implement solutions and enhancements.

• Communicate Effectively: Maintain clear communication with stakeholders at all levels.

• Engage in Team Activities: Participate in regular team meetings and share knowledge with colleagues.

• Attend Local Events: Join quarterly in-person Salesforce/Company events and other necessary meetings within the Klang Valley region.

⛳️ Requirements

• At least 1 year of prior experience as a Salesforce Administrator/Business Analyst/Consultant, with a solid understanding of Salesforce administration and configuration.

• Experience working in an Agile environment.

• Strong communication and collaboration abilities.

• Must reside in Malaysia, preferably within the Klang Valley region, to facilitate quarterly in-person meetings and events.

• Knowledge of Salesforce administration, including permission control and automation tools (e.g., Flow, Process Builder, Workflow).

• Proficiency in using tools such as Salesforce Data Loader and change set migration tools.

• Hands-on experience with flow-chart tools (Lucid Chart, Miro, etc.).

• Proficiency in Microsoft Office.

• Familiarity with relational databases and SQL (desirable).

• Salesforce certifications (desirable).

🏝️ Benefits

• A vibrant and challenging work environment that offers opportunities for professional growth.

• A company dedicated to your personal and professional development.

• A collaborative and supportive workplace with regular virtual and in-person team events.

• Flexibility for remote work or working from home.