Junior Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide daily administration and support for a Salesforce Unlimited Edition environment serving over 300 users across various business units.

• Manage users, profiles, permission sets, roles, queues, public groups, and security settings.

• Build, maintain, optimize, and troubleshoot Salesforce Flows and other declarative automation solutions.

• Support Sales Engagement, Cadence Automation, Einstein Activity Capture (EAC), and Outlook Integration functionalities.

• Configure and maintain custom objects, fields, record types, page layouts, Lightning Record Pages, Dynamic Forms, validation rules, and related platform features.

• Monitor automation, scheduled jobs, integrations, and overall platform health, proactively identifying and resolving issues.

• Create and maintain reports and dashboards that deliver valuable business insights.

• Assist with release management, sandbox testing, user acceptance testing (UAT), and production deployments.

• Troubleshoot Salesforce integrations and collaborate with internal teams and third-party vendors to resolve issues.

• Document business processes, technical configurations, and administrative procedures to support platform governance and knowledge sharing.

• Provide end-user support, training, and documentation to encourage user adoption and best practices.

• Engage in continuous platform enhancements and Salesforce feature adoption, suggesting improvements that align with business objectives.

• Support and maintain document generation and eSignature solutions, including Conga Composer, Conga Sign, and Adobe Sign.

• Evaluate enhancement requests with a holistic perspective, considering downstream impacts on business units, integrations, automation, reporting, and user experience prior to implementing changes.

⛳️ Requirements

• 1–3 years of experience in Salesforce Administration.

• Salesforce Administrator Certification is required.

• Experience in supporting Salesforce Lightning Experience.

• Proficiency in building, maintaining, and troubleshooting Salesforce Flows.

• Understanding of Salesforce security architecture, including profiles, permission sets, roles, sharing rules, and access controls.

• Experience in creating reports and dashboards.

• Strong analytical, problem-solving, and troubleshooting abilities.

• Excellent skills in communication, collaboration, and customer service.

• Capability to manage multiple priorities in a fast-paced setting.

• Proven ability to think beyond individual requests, recognizing how changes may affect users, processes, and multiple business units within a shared Salesforce environment.

🏝️ Benefits

• An inclusive and supportive work environment.

• Flexible leave options.

• Up to 31 days of paid time off in your first year.

• Opportunities for continuing education with access to LinkedIn Learning.

• Comprehensive benefits package including medical, dental, and vision coverage.

• 401K plan with company match.

• Wellness program.