Junior Salesforce Administrator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and address Salesforce support tickets from users in the Investor Relations, Investment, and Value Add teams.

• Diagnose issues related to reports, dashboards, data updates, user permissions, and platform functionality.

• Sustain the firm's CRM platform and its associated applications.

• Assist in data maintenance and initiatives aimed at enhancing data quality across Salesforce.

• Develop and nurture relationships with business users to comprehend issues and support requirements.

• Facilitate onboarding and training for new Salesforce users as needed.

• Aid in Salesforce configuration tasks, including the creation or modification of reports, fields, page layouts, and workflows.

• Assist in testing and the implementation of enhancements and new functionalities.

• Document recurring issues and contribute to the internal support documentation.

• Support project initiatives related to the launch of Salesforce Marketing Cloud and Sales Engagement.

⛳️ Requirements

• 1–2 years of experience in a Salesforce administration or support role.

• Proven experience in resolving user support requests or working with a ticketing system.

• Familiarity with creating or modifying Salesforce reports and dashboards.

• Strong attention to detail and capability to work with data effectively.

• Ability to convert business requests into practical solutions.

• Salesforce Administrator Certification or progress towards certification is preferred.

• Experience providing end-user support outside of a CRM context is advantageous.

• Experience with Jira or other ticketing systems is a plus.

• Data visualization experience using tools like Power BI is desirable.

• Basic scripting or data manipulation skills are beneficial.

• Commercially oriented.

• Confident and pragmatic approach with the ability to establish credibility swiftly.

• High emotional intelligence and ability to collaborate effectively with business users.

• Strong organizational skills.

• Well-developed interpersonal skills and a spirit of teamwork.

• Highly articulate in both verbal and written communication.

• Self-motivated and capable of managing workload independently in a remote setting.

• Ability to prioritize multiple requests in response to business needs.

• Driven to support colleagues and enhance internal systems.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certification support.

• Flexible working hours and remote work options.

• A collaborative and inclusive company culture.