Junior Operations Assistant – Administrative Coordinator

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Assist new clients in creating platform credentials with our various partners.

• Deliver responsive customer support by identifying issues, troubleshooting challenges, and providing effective solutions to ensure a favorable user experience.

• Accumulate necessary documentation and forms to accurately maintain customer files in alignment with departmental workflows and procedures, including process changes, terminations, and transfers between agencies.

• Refresh customer information in our internal databases, on carrier platforms, and with carrier partners.

• Manage tasks and pend items to guarantee timely and precise processing, following up as required.

• Contribute to or develop standard operating procedures for each process to be shared with your team for training and reference.

• Ensure clear communication and documentation regarding workflow status.

• Address inquiries promptly and professionally.

• Engage in a program of personal and professional development.

• Perform additional duties as assigned.

⛳️ Requirements

• Proficient in MS Office (Word, Excel, & Outlook).

• Familiarity with carrier websites is preferred.

• Experience with Agency Management Software Systems is preferred.

• Ability to maintain confidentiality regarding sensitive information.

• Exceptional interpersonal communication skills, both verbal and written.

• Highly organized, capable of managing multiple projects simultaneously, even with frequent interruptions and shifting priorities.

• Strong prioritization skills and a sense of urgency.

• Excellent written and oral communication abilities.

• A creative problem solver.

• Ability to accept, implement, and follow through with management decisions.

• Consistent personal and emotional discipline in the workplace.

• Ability to prioritize tasks and job functions effectively.

• Capability to complete job tasks and assignments within required timelines.

• Ability to collaborate with others.

• Demonstrated positive attitude and enthusiasm for the success of the overall organization, individual employees, and oneself.

🏝️ Benefits

• Medical/Rx

• Dental

• Vision

• Life Insurance

• Disability Insurance

• ESPP

• 401k

• Student Loan Assistance

• Tuition Reimbursement

• Paid Time Off

• Holidays

• Preferred Partner Discounts and more.