Operations Manager / Office Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily office operations encompassing call center performance, scheduling/dispatch, cash collection, compliance, and administrative processes.

• Oversee project/job timelines from the initial booking to completion and invoicing, identifying jobs that may be at risk of delay.

• Supervise job costing and margin at a high level; report any discrepancies to the owner.

• Coordinate with subcontractors (permits, material orders, inspections, agencies) as necessary.

• Keep accurate records in HouseCall Pro or similar CRM/FSM platforms (ServiceTitan, Jobber).

• Assist in the hiring and onboarding processes for both field and office teams.

⛳️ Requirements

• A minimum of 2 years of experience in project management, office management, or operations coordination, preferably within trades, HVAC, plumbing, or field services.

• Familiarity with HouseCall Pro or a similar FSM/scheduling platform (ServiceTitan, Jobber).

• Strong proficiency in written and verbal communication in English.

• Proven capability to manage multiple workstreams and follow up independently with minimal supervision.

🏝️ Benefits

• Comprehensive HMO policy, which covers dependents.

• Annual budget for continuing education to facilitate professional growth.

• Annual bonus of up to 150% of one month's salary, based on quarterly performance evaluations.

• 13th month pay.

• Performance-based bonuses.