Fixed-Term Administrative Assistant – 6 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Entering orders and managing data while utilizing email, fax, and phone communications.

• Managing correspondence via email, phone, and fax with prompt turnaround times.

• Processing and forwarding incoming and outgoing communications through email, fax, and phone.

• Preparing and distributing program letters and materials while collaborating with the team on administrative tasks.

• Reporting any Adverse Events / Severe Adverse Events (AE / SAEs) in accordance with approved SOPs.

• Completing all necessary reports (timesheets, expenses, mileage, validating CRM reports, etc.) within specified timelines and standards.

• Maintaining electronic and paper filing systems in compliance with company policies.

• Monitoring shared inboxes and appropriately responding to or redirecting inquiries.

• Assisting with the processing and tracking of PSP enrollment forms and related documentation.

• Collaborating with a cross-functional team to ensure timely patient access to therapy.

• Maintaining program databases and electronic medical records (EMRs).

• Tracking documentation concerning biologic product access, approvals, and renewals.

• Assisting with therapy coordination in collaboration with the pharmacy.

• Supporting the coordination of administrative activities related to biologic therapy.

• Monitoring patient case status and escalating outstanding items to the appropriate team members.

• Coordinating communication with healthcare providers, specialty pharmacies, infusion clinics, and PSP vendors.

• Performing additional duties as assigned by the manager.

⛳️ Requirements

• Completion of Grade 12 education combined with two years of community college secretarial training and/or equivalent work experience in office administration.

• Exceptional verbal and written communication, listening, and customer service abilities.

• Proactive and dynamic, with the capability to integrate into a team environment and collaborate effectively.

• Ability to accurately input information into various paper and electronic formats, with a focus on detail and precision.

• Quick learner who can adapt in a multitasking, fast-paced, and evolving environment.

• Strong organizational skills, able to handle shifting priorities with ease.

• Proficient in Microsoft Office suite, phone systems, and experienced in working with databases (i.e., ERP/CRM).

• Extensive computer and software capabilities.

• Self-motivated individual who can work independently with minimal supervision.

• Previous experience adhering to strict confidentiality protocols in handling patient and customer data.

• Experience with Patient Support Programs is considered an asset.

• A minimum of 2 years of experience in an office administrative role is required for this position.

🏝️ Benefits

• Competitive salary and generous vacation entitlement.

• Wellness Program (5 paid days off dedicated to your well-being!)

• Paid sick days.

• Comprehensive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance.

• RRSP matching program.

• Employee and Family Assistance Program.