Junior Operations Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver consultative assistance to consultants, providing technical support and advice on both domestic and international travel.

• Execute quotations, reservations, and ticketing for flights, lodging, tour packages, excursions, transfers, car rentals, trains, and buses.

• Prepare and refresh quotes by validating fares, checking availability, and adhering to supplier regulations.

• Manage modifications, rebookings, cancellations, and refund requests efficiently.

• Oversee operational queues, monitor bookings, and ensure accurate issuance and confirmation of services.

• Engage in post-sale support, addressing incidents, discrepancies, special requests, and client needs.

• Cultivate relationships with airlines, hotels, international brokers, and other suppliers, managing negotiations and operational logistics.

• Handle payments, oversee vouchers, and organize booking documentation effectively.

• Configure and provide support for Wooba and Infotravel systems, opening support tickets when needed.

• Analyze dashboards and operational KPIs, contributing to enhancements in processes and service quality.

⛳️ Requirements

• Completed Bachelor's degree.

• Experience in booking and customer service within the travel/tourism industry.

• Familiarity with the issuance, reissuance, and cancellation of airline and ground transportation tickets.

• Background in hotel bookings, international tour packages, tickets, excursions, and dealings with international brokers.

• Experience collaborating with international suppliers and utilizing reservation systems.

• Proficient knowledge of GDS, NDC, and distribution systems related to bookings, ticketing, rebookings, and queue management.

• Understanding of ANAC regulations and airline policies concerning refunds, rebookings, and passenger rights.

• Acquainted with travel management systems, ideally Wooba and Infotravel.

• Intermediate to advanced proficiency in English for communication with international suppliers.

• Spanish language skills are an advantage.

• Strong organizational skills, attention to detail, excellent communication, negotiation capabilities, proactivity, problem-solving skills, and the ability to work collaboratively under pressure.

🏝️ Benefits

• Attendance bonus: three days off per year.

• Education assistance: 50% coverage for development-related courses, available after one year with the company.

• Home office allowance: monthly stipend to offset remote work costs.

• Childcare support for children under six years old.

• Christmas bonus: special year-end financial incentive.

• Comprehensive health insurance with nationwide coverage and co-payment options.

• Dental coverage.

• Private pension plan with contributions from the company.

• Life insurance policy.

• TRIB PASS – Leisure & Travel platform: company subsidizes 50% of the monthly fee.

• Meal/Food allowance (Cartão Caju), provided for each day worked.

• Transportation voucher with a 6% deduction from salary.

• Wellhub (Gympass), granting access to thousands of gyms.