Junior IT Support, German

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver technical assistance to German-speaking customers through phone and electronic communication

• Identify technical issues and provide effective solutions to end-users

• Document and monitor support tickets, ensuring prompt resolution in accordance with SLAs

• Offer efficient support to foster a positive customer experience

• Refer complex technical problems to specialized IT teams for expedited resolution

⛳️ Requirements

• Fluency in both German and English is essential

• Willingness to work 3 rotating 8-hour shifts, including nights

• Capability to provide technical support and troubleshoot IT-related challenges

• Proficient in documenting and tracking support tickets in alignment with SLAs

• Competence to escalate intricate technical issues to specialized IT teams

🏝️ Benefits

• Supportive and inclusive company culture that values diversity

• Engagement in ESG and technology-for-good initiatives

• Global work environment