Junior IT Administrator – HealthTech SaaS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Helpdesk Support: Proactively oversee the internal IT support Slack channel and the Jira Service Management queue to assess, troubleshoot, and resolve hardware, software, and access challenges.

• Onboarding & Offboarding: Manage technical tasks related to the employee lifecycle, including the setup and removal of SaaS user accounts, workspace software, and endpoint hardware.

• Asset & Inventory Management: Perform regular audits of licensing, software access, and hardware inventory to ensure full compliance and accurate records.

• Hardware Lifecycle Logistics: Assist in corporate hardware refresh cycles by organizing remote device shipments, configurations, and system returns.

• Knowledge Base Documentation: Develop, update, and sustain detailed internal IT documentation to establish a highly scalable self-service knowledge base for employees.

• Strategic Project Support: Collaborate with the Senior IT Manager on infrastructure projects, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.

⛳️ Requirements

• Experience: 1–2 years of professional experience in IT helpdesk, system coordination, or desktop support, preferably in a remote or fast-paced SaaS corporate setting.

• OS Troubleshooting: Strong foundational skills in resolving end-user issues on both macOS and Windows platforms.

• SaaS Administration Comfort: High adaptability and eagerness to learn, configure, and manage modern web-based enterprise SaaS applications.

• Core Security Hygiene: Robust conceptual understanding of essential data security principles, including multi-factor authentication (MFA), the principle of least privilege, and secure asset offboarding.

• Nice-to-Have: Knowledge of Google Workspace (user/group administration) and fundamental concepts of single sign-on (SSO/SAML) identity providers.

• Practical experience utilizing Jira Service Management for queue triage and Slack for administering workspace communications.

• Exposure to Mobile Device Management (MDM) solutions for securing remote company laptops.

• Basic understanding of credential management systems and enterprise password management tools.

🏝️ Benefits

• 100% Remote Work: Enjoy the flexibility to work from a location that suits you best. All you need is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Receive outstanding, market-leading compensation in USD that exceeds typical market standards.

• Paid Time Off: We prioritize your well-being. Our paid time off policies ensure you have the opportunity to relax and recharge when necessary.

• Work with Autonomy: Enjoy the freedom to manage your time as long as your work is completed. Focus on results rather than the clock.

• Work with Top American Companies: Enhance your skills by working on innovative, high-impact projects with industry-leading U.S. companies.

• A Culture That Values You: We emphasize well-being and work-life balance, offering engaging activities and fostering dynamic teams to help you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals across 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Collaborate with experienced experts. All of our team members are seasoned professionals, ensuring you work alongside the best in your field.