IT Helpdesk Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• The primary duties of the Remote Support Specialist include providing technical assistance and customer service.

• Support Specialists play a crucial role in enabling end users to complete their business and educational tasks by resolving technical challenges.

• They are responsible for receiving, prioritizing, documenting, and ultimately addressing end user computer-related help requests through Phone and Chat Queues.

• Problem resolution may require the use of diagnostic tools, help request tracking systems, remote troubleshooting, and/or software installation.

• Support specialists collaborate with other IT departments to ensure the timely resolution of reported issues.

⛳️ Requirements

• Minimum Qualifications: A designated home workspace that is free from distractions.

• A dependable high-speed home Internet connection (10Mbps Download, 5Mbps Upload).

• Familiarity with computer hardware, software, operations, and common issues.

• Ability to swiftly learn new technologies and concepts.

• Excellent customer service, interpersonal, and communication skills.

• Previous educational or professional certifications may be accepted in place of work experience.

• Tier 1: A two-year college degree with a focus on Computer Science or a related field, or equivalent work experience.

• A minimum of one year of experience in computer troubleshooting or a related technical area.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Tuition assistance.