Intermediate Help Desk Operator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide first-rate customer support by managing inbound and outbound calls, emails, and inquiries from DEA registrants and clients.

• Address routine issues promptly and accurately while referring more complex problems to senior operators.

• Assess customers' needs to identify functional requirements.

• Achieve or surpass all project objectives and performance metrics such as Quality Assurance, Average Handle Time, Adherence, and Attendance.

• Requested screenings: background checks, credit checks, and/or drug screening.

⛳️ Requirements

• High School Diploma or High School Equivalency is mandatory.

• At least six (6) years of experience, with a minimum of two (2) years in a customer support services operator/analyst role.

• Bachelor’s Degree is preferred (equivalency accepted: one year of education equals one year of experience, and vice versa).

• Being multilingual is advantageous.

• Must demonstrate accuracy and efficiency in all documentation and service delivery.

🏝️ Benefits

• Health Insurance - medical, dental, vision & pharmacy benefits. (Employer contribution included)

• Company-sponsored Life Insurance.

• 401K Retirement plan.

• Vacation Leave and Sick Leave.

• Employee Assistance Program.

• Paid Training.

• Paid Holidays.