Help Desk Technician – Part-Time

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Respond to incoming calls and emails from customers to deliver fundamental help desk support

• Offer professional customer service and ensure timely resolution or escalation of issues

• Precisely log all service requests and document solutions utilizing call tracking software

⛳️ Requirements

• Must possess an active DOD Secret clearance or a higher level

• A minimum of 1 year of help desk experience is preferred

• Exceptional oral and written communication abilities

• Proficient technical troubleshooting skills in researching and documenting solutions

• Capability to manage a continuously changing flow of traffic

🏝️ Benefits

• Health insurance

• Paid leave

• Retirement plans

• Education and training assistance