Junior Customer Support Agent – Night Shifts

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Serve as the voice and face of RiseGuide for users: respond to inquiries via email and chat, and in the future, through phone calls; work in a shift schedule (including night shifts) and meet KPIs;

• Enhance support processes: from minor changes in macros to testing and launching new tools and workflows;

• Dive deeper into the product than anyone else: quickly master all support workflows, identify weaknesses, and help make the service more convenient and effective.

⛳️ Requirements

• Over 3 months of experience in Customer Support (candidates from related fields will also be considered)

• Proficient in English (B2+) — comfortable written and verbal communication with users worldwide

• Attention to detail when gathering information for escalating complex inquiries to the appropriate teams (technical support, product, and legal departments)

• Empathy and customer orientation — even in challenging situations, you leave the user with a positive experience

• Quick adaptability — you view new workflows, tools, or processes as a challenge rather than an obstacle.

• Knowledge of Zendesk will be an advantage

🏝️ Benefits

• SKELAR Platform

• Networking and knowledge sharing as part of the culture

• Exclusive domain education

• Impact on systemic support for Ukraine

• Ecosystem for productive work