Junior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist professionals throughout their journey – You serve as the main point of contact for SHK (sanitary, heating, and air-conditioning) and electrical experts, guiding them from the initial conversation to placement.

• Create personalized and efficient application processes – You capture the wishes and requirements of candidates to ensure a seamless experience.

• Identify the ideal match – You connect skilled trades businesses and professionals in a meaningful manner, taking into account both technical suitability and interpersonal harmony.

• Gather feedback and enhance processes – You collect insights to further improve the candidate experience.

• Collaborate closely with the account team – Together, you ensure satisfaction for all parties and foster successful collaboration.

• Proactively maintain relationships with candidates – You keep in contact, inform them about new opportunities, and support them as they transition into their new roles.

• Ensure documentation and quality assurance – You verify that all information is complete and accurately recorded in the system.

⛳️ Requirements

• Excellent communication and empathy – You articulate information clearly, engage with individuals effectively, and remain focused on solutions.

• Strong organizational skills – You work efficiently and maintain oversight, even when managing several candidates simultaneously.

• Initiative and accountability – You identify challenges early and address them proactively.

• Team-oriented mindset – You thrive in collaborative environments and welcome feedback and joint solutions.

• Digital proficiency – You are familiar with CRM systems, Slack, and Zoom.

• Commitment to personal growth – You are eager to develop, learn new skills, and take on additional responsibilities.

• Proactive approach – You quickly and practically turn ideas into action.

• Proficiency in German at C2 level, as evidenced in your CV or through relevant certifications.

🏝️ Benefits

• Fully equipped office in Berlin – A contemporary workspace located centrally with excellent transport access and an inspiring atmosphere.

• Competitive compensation – A fair base salary plus uncapped commission that directly rewards your achievements.

• Comprehensive onboarding – Begin with an 8-week onboarding program in Berlin to familiarize yourself with our operations from the ground up.

• Flexible remote work after onboarding – Following your onboarding period, you will be able to work from home, with visits to Berlin every 3 months for team and company events.

• Modern work equipment – Laptop, monitor, headset – all provided to you.

• Efficient tools – Utilize Slack, Zoom, and a dedicated CRM for your daily digital tasks.

• Active support for professional development – Allocate 10% of your working hours for training, coaching, or personal projects.

• Team and company events – We celebrate our successes together, whether remotely or on-site.

• Snacks, drinks, and Pizza Fridays during meetups – You’ll be well taken care of in Berlin.

• Dog-friendly office – Your furry friend is welcome at team gatherings.

• 27 vacation days – Enjoy time off for relaxation and maintaining a healthy work-life balance.