Junior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish reliable relationships with customers, understanding their operations and aspirations.

• Organize and assist new customers through the processes of implementation, onboarding, and training.

• Provide support to existing customers by addressing inquiries, showcasing new features, and conducting Quarterly Business Reviews.

• Contribute to support resources, including in-product guides, webinars, and our Help Center.

• Collaborate closely with other departments to incorporate customer feedback into the product roadmap and strategy.

• Recognize opportunities for expansion and referrals through the relationships you cultivate, while thinking innovatively about how to pursue them.

• Monitor key metrics such as churn rate, time to first value, and net promoter score.

• Test new strategies, tools, and AI to enhance customer experience and your own efficiency.

• Always prioritize our value of Delighting Customers.

⛳️ Requirements

• You possess genuine customer experience! You have directly engaged with customers or clients in the past and enjoyed it.

• You have a background in a startup, entrepreneurial, or self-driven environment. You are resourceful, adaptable, and comfortable with uncertainty.

• You are a self-motivated individual focused on achieving goals rather than merely completing tasks. You proactively seek outcomes and pursue them until accomplished.

• You think both strategically and creatively. You identify new opportunities, approach problems with an open mind, and actively pursue those opportunities.

• You are passionate about building relationships. You genuinely enjoy engaging with people, understanding how their teams and organizations function, and discovering ways to enhance their operations.

• You embrace experimentation with AI and innovative tools. You actively utilize AI and automation to improve efficiency and continuously seek to advance your skills. Your curiosity about technology drives your enthusiasm for helping customers create intricate workflows.

• You have a passion for learning and assisting others in their learning journeys. You are energized by new working methods and bring a positive attitude that uplifts those around you.

• You are an exceptional communicator, both in writing and verbally. As a fully remote team, written communication is our primary mode, but you will also engage in live conversations with customers and teammates.

🏝️ Benefits

• Unlimited PTO policy – Most employees take 3-4 weeks off, in addition to major holidays, plus a company-wide week off in December.

• Social engagement – Regular coffee chats, games, storytelling sessions, house tours (if you’re comfortable), and more to foster connections.

• Comprehensive health insurance for US employees and their families.

• Equity offered for all full-time positions.