Clinical Customer Success Specialist

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• You will represent 3Shape Design Services as the primary liaison to a diverse group of clinicians.

• Leveraging your clinical expertise, you will engage in meaningful discussions regarding workflows, case outcomes, and the valuable contributions our design services can make to a practice.

• In your role as a Clinical CSS, you will oversee your own client portfolio, acting as their sole point of contact from initial onboarding through to long-term success.

• You will effectively communicate all available design service options and clinical workflows to clients in a clear and persuasive manner.

• Demonstrating services and facilitating the onboarding process for new clinicians will be a key part of your responsibilities.

• You will provide orthodontic consultations and case evaluations to assist in clinical decision-making.

• Regularly meeting with clients to address inquiries, escalate concerns, and fulfill requests with empathy and efficiency.

• Accurately documenting all client interactions in CRM systems to maintain seamless visibility for the team.

• Developing training materials—including documents, video guides, and live sessions—that truly assist clinicians in maximizing our services.

• Organizing and leading webinars for larger audiences, ensuring complex topics are presented in an accessible and engaging manner.

• Collaborating daily with the orthodontic team and leadership to address issues and enhance the client experience.

• Analyzing client data to uncover trends, identify potential risks early, and devise actionable plans.

• Proposing innovative ideas and workflow enhancements to leadership for consideration.

⛳️ Requirements

• A clinical background in dentistry or orthodontics is essential—this requirement is non-negotiable.

• Demonstrated experience in customer success, customer support, or a client-facing commercial position.

• Proficiency in demonstrating services, onboarding clients, and creating training materials that are effective and well-received.

• Exceptional written and spoken English skills—your communication is always clear, professional, and warm.

• Familiarity with Microsoft Office and CRM tools, along with an analytical mindset to interpret client data effectively.

🏝️ Benefits

• A workplace where your contributions have a significant impact.

• By joining 3Shape Design Services, you become part of a global organization that has been revolutionizing digital dentistry since 2000.

• A collaborative international team that genuinely values your clinical expertise.

• Real ownership from day one: your ideas, initiatives, and clients are yours to lead.

• An environment that encourages personal growth, initiative, and challenging the status quo.

• Access to state-of-the-art dental technology and the fulfillment of assisting professionals in achieving better patient outcomes.

• A vibrant workplace culture rooted in a meaningful purpose: enabling superior dental care for every patient, every time.