Junior Customer Success, Client Onboarding

📋 Description

• Facilitate structured onboarding for customers through one-on-one calls and sessions.

• Deliver comprehensive introductions to the Linkster Performance Cloud.

• Aid in configuring setups and establishing process workflows.

• Share effective practices in performance influencer marketing.

• Ensure customers quickly achieve initial results and successes.

• Collaborate effectively with Customer Success and Tech teams to address questions or challenges.

• Identify areas for enhancing the onboarding experience.

• Develop and consistently refine onboarding materials.

• Maintain accurate and organized records of all new customers in the CRM.

⛳️ Requirements

• Strong understanding of influencer marketing principles.

• A robust service-oriented mindset.

• Solution-focused approach to challenges.

• Ability to work independently with a structured and reliable style.

• Quick learner with a knack for rapidly grasping new concepts.

• Enthusiasm for sharing knowledge and coaching customers.

• Display confidence and professionalism during customer interactions.

• Genuine interest in the SaaS and e-commerce sectors.

• Proficient in both German and English languages.

🏝️ Benefits

• Competitive starting salary.

• Opportunity to work within a dynamic, motivated team with direct access to company leadership.

• Flexible work options: remote or in-office in Essen, Hamburg, or other locations in Germany.

• In-depth insights into influencer marketing, SaaS operations, and digital platform development.

• Significant responsibilities that directly impact customer success.

• Rapid career development opportunities in a fast-paced, growing environment.