Junior Customer Success Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a customer portfolio in Channel-led Onboarding, tracking progress, engagement, risks, and adoption while utilizing data, automation, and AI to prioritize tasks and operate efficiently at scale.

• Enhance retention and value creation by spearheading negotiations, identifying churn risks, and formulating action plans alongside customers, partners, and internal teams.

• Aid in the development of Implementation Channels by offering guidance on priorities, best practices, and necessary actions to propel projects forward and ensure customer success.

• Manage downgrades, suspensions, and cancellations, ensuring adherence to established operational protocols, timelines, record-keeping, and approval workflows.

• Investigate new technologies and comprehend how Artificial Intelligence can revolutionize processes, experiences, and outcomes.

⛳️ Requirements

• Prior experience in Customer Success, Onboarding, or customer service, ideally within SaaS organizations.

• Familiarity with the Sienge Platform and its functionalities is considered a valuable asset.

• Robust analytical and operational organizational abilities.

• Proficient in working with CRM systems, performance metrics, portfolio prioritization, and tracking action plans.

• Proactive and results-driven approach.

• Excellent communication, negotiation, and relationship-building capabilities.

• Ability to work autonomously and maintain discipline in executing processes.

• Knowledge of or keen interest in Artificial Intelligence technologies, including tools, applications, and concepts.

🏝️ Benefits

• Meal or food allowance.

• Medical and dental insurance.

• Home office allowance.

• Profit-Sharing and Results-Based Bonus.

• Setup Kit voucher.

• Life insurance.

• Birthday Day Off.

• GoGood | Conexa.

• Health and well-being promotion program.

• Partnerships and discounts.

• 100% remote within Brazil.