Junior Customer Success Analyst – Adoption

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Support our clients throughout their inaugural year, fostering adoption, activation, and broad engagement to guarantee consistent outcomes and renewal opportunities;

• Evaluate health and behavior metrics across the customer landscape to implement preventive measures and discover revenue growth possibilities;

• Oversee a substantial customer portfolio (about 180 accounts) with an emphasis on identifying risks and opportunities;

• Collaborate consultatively to enhance customers' growth alongside their digital marketing and business strategies;

• Develop and implement 1:few programs to extend coverage across the customer landscape.

⛳️ Requirements

• Prior experience in Customer Success within technology firms, concentrating on managing high-volume customer portfolios;

• Strong analytical abilities to pinpoint usage patterns, identify risks, and reveal expansion and enhancement opportunities;

• Effective and succinct communication skills, both verbal and written;

• Excellent organizational skills and adaptability to juggle multiple demands and execute your schedule efficiently;

• A proactive, solution-focused approach, collaborating with internal teams and contributing to goal achievement and customer success.

🏝️ Benefits

• Holistic Wellbeing: initiatives and benefits that facilitate self-care resources across five key pillars: Emotional, Financial, Physical, Occupational, and Social.

• Diversity & Belonging: fostering inclusion and a sense of belonging, celebrating differences.