Junior Customer Service Representative, English

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver exceptional customer support for banking and card-related inquiries.

• Manage incoming calls and written requests from customers in both Polish and English.

• Aim to resolve customer issues on the first contact whenever feasible.

• Assist customers with inquiries regarding accounts, payments, billing, and card services.

• Refer more complex cases to specialized teams as needed.

• Ensure accurate documentation within internal systems.

• Foster positive and professional relationships with customers.

⛳️ Requirements

• Excellent command of Polish (C1), both written and spoken.

• Proficient in English (B2), both written and spoken.

• Completed secondary education (high school diploma).

• Customer-focused mindset with a willingness to learn.

• Strong communication and interpersonal skills.

• Basic computer literacy, including MS Office and ability to navigate various systems.

• Capability to adhere to procedures and meet deadlines.

• Previous experience in customer service, call centers, or banking is advantageous.

• Interest in financial products and customer support is a plus.

🏝️ Benefits

• Stable employment with a well-known international company.

• Comprehensive onboarding and paid training programs.

• Clear career advancement paths and internal development opportunities.

• Supportive and friendly team environment.

• Competitive salary along with a benefits package.

• Performance-based incentives for qualifying employees.

• Inclusive benefits focused on financial wellbeing, health, and wellness.

• Continuous development opportunities, including training, educational support, and career progression pathways.

• Employee recognition initiatives.

• Remote work options available from home.