Junior Customer Service Representative, Czech-speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide customer support through phone, email, or chat.

• Assist customers with inquiries regarding products, orders, and services.

• Deliver exceptional customer service while upholding professionalism and empathy.

• Stay informed and enthusiastic about leading e-commerce products and service standards.

• Identify customer needs and offer accurate and efficient solutions.

• Manage high volumes of inquiries during promotional events and peak seasons.

• Escalate complex cases when required and ensure appropriate follow-up.

• Maintain precise records of customer interactions in internal systems.

⛳️ Requirements

• Fluent in Czech with a strong command of English (both written and spoken).

• Excellent customer service skills and communication abilities.

• Ability to exhibit empathy and maintain a positive demeanor with customers.

• Strong problem-solving capabilities and logical decision-making skills.

• Good understanding of e-commerce environments and online platforms.

• Ability to thrive in a fast-paced environment and manage peaks in contact volumes.

• Flexibility to work rotational shifts, including weekends.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• A supportive and collaborative work environment.

• Flexible work schedules to accommodate personal commitments.