Junior Customer Service Analyst – Personnel (Payroll)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Engage with customers through chat, addressing inquiries and providing assistance with the Contmatic system.

• Support customers with requests related to Personnel (Payroll) processes.

• Document support interactions within the support platform.

• Prioritize delivering an exceptional customer experience by ensuring quality, efficiency, and effective resolution in support.

• Track area metrics and contribute to achieving the team's objectives.

• Collaborate with other departments to address customer inquiries.

• Participate in training sessions and keep current with Contmatic products and features.

⛳️ Requirements

• Understanding of Personnel (Payroll) processes.

• Basic knowledge of payroll, vacations, terminations, eSocial, FGTS Digital, DCTFWeb, and other statutory or ancillary obligations.

• Experience in customer service roles.

• Background in providing support at accounting software firms or accounting companies is an advantage.

• Familiarity with the Zendesk platform is a plus.

• Proficiency in Microsoft Office and/or Google Workspace is an advantage.

• Certifications in customer service or communication are a plus.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Childcare assistance.

• Home-office allowance.

• Payroll-deductible loan.

• Profit-sharing (PLR).

• Life insurance.

• Partnership with Sesc.

• Day off.

• Pharmacy partnership/discounts.

• TotalPass.

• Empresa Cidadã program.

• Home office setup.

• Discounts at educational institutions.

• Pet health plan.

• Company-provided equipment.