Junior Customer Representative, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Provide support to customers in both German and English through phone and written communication channels.

• Address customer inquiries regarding accounts, cards, payments, and transactions.

• Resolve typical customer issues following established procedures.

• Maintain accurate records of customer interactions in internal systems.

• Collaborate with internal teams to ensure prompt resolution of cases.

• Offer a professional and friendly customer experience.

⛳️ Requirements

• Excellent German language skills (C1/C2), both written and spoken.

• Proficient English communication skills (B1/B2), both written and spoken.

• Completed secondary education.

• Strong communication abilities and a focus on customer service.

• Capability to work with systems and adhere to procedures.

• Eagerness to enhance knowledge of banking products.

🏝️ Benefits

• Maternity cover contract.

• Paid onboarding and comprehensive training.

• Stable employment in an international environment.

• Opportunity to acquire experience in the banking and financial services sector.

• Clear pathways for development and internal mobility.

• Performance-based incentives available for eligible employees.

• Inclusive and equitable benefits focused on financial well-being, health, and wellness.

• Ongoing development opportunities, including training, educational support, and career progression pathways.

• Employee recognition programs.

• Inclusive and accessible recruitment experience, with adjustments available during the application or hiring process.