Junior Computer User Support Specialist

📋 Description

• Deliver IT services to address the urgent needs of clients, including VIPs and executives.

• Execute ticket processing and manage resolution with comprehensive documentation.

• Offer technical support via phone, email, and instant messaging to users remotely.

• Address trouble tickets to resolve user issues and create trouble tickets to monitor and resolve problems.

• Provide support for applications and assist with software installation/configuration.

• Oversee team productivity and quality, offering individual feedback.

⛳️ Requirements

• Public Trust Clearance (or the ability to obtain one).

• ITILv4 Foundation Training and Certification (to be acquired within 120 days post-hire).

• High School Diploma along with 2-7 years of relevant experience.

• Minimum of one (1) year of experience in Windows desktop support.

• At least two (2) years of practical knowledge of remote tools.

• Familiarity with Windows operating systems, web browsers, and fundamental functions of Active Directory.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Flexible work arrangements.