Junior Cloud Engineer – Windows Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Manage the complete patching lifecycle across RMM/MDM (Addigy/JAMF/Intune) environments for Windows Servers, Windows Workstations, and macOS endpoints.

• Ensure adherence to patch compliance SLAs by performing monthly remediation of security and critical updates.

• Execute major OS upgrades on a quarterly basis.

• Develop and implement patch schedules in line with Risk severity (CVSS prioritization) and Business impact windows.

• Regularly monitor, report, and enhance compliance status across all managed environments.

• Detect and address patch failures, drift, and systemic compliance issues promptly.

• Plan and execute OS upgrades (Windows & macOS) while minimizing disruptions through controlled rollout strategies (rings, phased deployment) and ensuring that rollback strategies are established and validated.

• Acquire knowledge and provide support for related service areas, including but not limited to: Microsoft 365 administration (basic support for Exchange, Sharepoint, One-Drive, Teams workloads, identity, device posture).

• Manage Azure platform operations (VM Administration, Configuration and patching, and other baseline services).

• Resolve end-user issues through experience-focused troubleshooting.

• Monitor backups and address remediation (job failures, restore validation).

• Conduct other routine monthly and quarterly system and service health checks (including but not limited to AD/DNS, M365, Backups (SaaS & BaaS), Physical Servers, and related workloads).

• Utilize patching and endpoint management tools such as Microsoft Intune, Jamf, N-able / RMM tools, SCCM / Endpoint Manager.

• Promote the automation of patch deployment, compliance reporting, and failure remediation workflows.

• Serve as a proactive liaison between engineering and customer stakeholders by collaborating with TAM/CSM to ensure remediation accountability within the customer organization and compile updates and reports from various proactive system and service health checks.

⛳️ Requirements

• Bachelor’s degree in information technology or a related field, or equivalent experience.

• 1-3 years of practical experience in IT infrastructure support and management of core technology stacks for Servers and Workstations.

• 1-3 years of hands-on experience in supporting Windows Server and Windows Workstation environments.

• Strong knowledge of Windows operating systems, including installation, configuration, troubleshooting, and version upgrades.

• Familiarity with patch deployment, compliance monitoring, and vulnerability remediation.

• Excellent troubleshooting and problem-solving abilities.

• Strong communication and documentation skills.

• Basic understanding of Microsoft Azure services and cloud concepts.

• Basic knowledge of Microsoft 365 administration.

• Basic comprehension of virtualization technologies such as Hyper-V or VMware.

• Experience in a Managed Service Provider (MSP) environment.

• Proficient verbal and written communication skills in English.

• Strong analytical thinking and problem-solving skills.

• Self-motivated with the ability to prioritize tasks and manage time efficiently.

• Exceptional customer service and client communication skills.

• Ability to work independently or collaboratively within a team.

• Consistent follow-up and meticulous attention to detail on open tasks and tickets.

• Capability to work remotely with minimal distractions and a reliable internet connection.

🏝️ Benefits

• Comprehensive group benefits to cater to the needs of you and your family.

• Flexibility and time off when required.

• Casual work environment.