Junior Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct one-on-one meetings with clients to offer support, training, product insights, account evaluations, and more.

• Oversee retention initiatives for clients who have requested cancellations or exhibit signs of being at risk.

• Ensure a smooth and well-documented transition to internal teams such as marketing, client growth, or website development.

• Serve as an advocate for the needs of clients.

• Communicate confidently and professionally with clients.

• Address client issues with a sense of urgency.

• Keep precise records of client interactions (e.g., logging activities in Salesforce and internal systems, ensuring timely and accurate entries).

⛳️ Requirements

• A bachelor's degree is preferred, ideally in business or communications.

• Prior experience in a support or customer service role.

• Professional demeanor.

• Reliable work habits and a strong work ethic.

• Exceptional organizational skills and attention to detail.

• Capacity to multitask and work independently towards deadlines.

• Proficient project coordination abilities.

• Excellent written and verbal communication skills, with the ability to collaborate effectively in small group settings.

• Positive attitude and trustworthy character.

• Proactive approach to initiate and complete projects and tasks.

• Capability to understand and effectively communicate detailed information regarding our services and systems.

• Familiarity with the real estate industry and profession is an advantage, but not essential.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid holidays.

• Vacation time.

• Sick leave.

• A 401(k) plan.

• Paid monthly parking (if applicable).