Junior Claims Analyst

📋 Description

• Deliver prompt assistance to our customer base via e-mail, phone, and WhatsApp, with a constant focus on providing the best possible experience;

• Monitor and organize claims requests within our systems, ensuring everything remains clear and up to date;

• Aid in the management of company metrics by generating reports, analyses, and forecasts;

• Coordinate with insurers, regulators, and partners;

• Assist the operations team’s processes to guarantee smooth and efficient workflows;

• Collaborate with internal departments to foster technical and institutional alignment;

• Conduct technical and analytical evaluations of claims regulation processes;

⛳️ Requirements

• Strong understanding of insurance processes.

• Bachelor’s degree completed or nearing completion.

• Capability to learn and utilize new tools and technologies;

• Friendly and courteous customer service abilities;

• Experience in fast-paced environments with high data volumes and critical decision-making.

• Analytical, curious, and detail-oriented mindset;

• Effective communication skills, with the capacity to clearly and objectively explain analyses and decisions;

• Differentials

• Zendesk: Familiarity with the ticketing tool is essential, as all written customer service interactions (e-mail and WhatsApp) and SLA metrics are centralized on this platform.

• Confluence: Understanding of or aptitude for the tool is beneficial, as the new team member will assist in documenting the area’s processes within this system.

🏝️ Benefits

• For health and well-being: we provide medical and dental plans with no copayment, life insurance, assistance for purchasing medications, and for physical activities. Additionally, Neon is our partner for the team’s financial well-being and Zenklub for mental and physical health (we offer 4 complimentary monthly sessions with a therapist or nutritionist). Quick massages are also available at headquarters.

• For food and family: our food benefit is flexible and delivered via a Visa credit card. The balance can be used as each individual prefers. At headquarters, we offer complimentary meals, and for families, we provide childcare allowance, a parental support program, and extended maternity and paternity leave.

• For education and growth: alongside a challenging environment with significant development opportunities, we have an in-company training platform and offer education assistance that covers 70% of tuition for degrees and language courses, as well as the purchase of courses and books to ensure our team continues to learn.

• For high-quality remote work: we provide a home office allowance, work equipment, furniture assistance, and a partnership with WOBA, allowing our employees to access coworking spaces throughout Brazil as desired. Experience our headquarters in Joinville/SC through this virtual tour!

• Extras, because the Dream Team deserves it: we offer a Day Off in your birthday month, a Happy Hour allowance, referral bonuses for new hires, annual performance-based bonuses, a Stock Option plan, and a relaxed atmosphere with no dress code!