Junior Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and nurture robust, long-lasting relationships with clients.

• Act as the main point of contact for client communications, ensuring satisfaction and loyalty.

• Recognize opportunities for upselling and cross-selling to increase account revenue.

• Cultivate a comprehensive understanding of client needs, challenges, and objectives, aligning IPInfo datasets to provide value.

• Serve as the intermediary between clients and internal departments (e.g., support, product, engineering) to resolve technical issues or escalations.

• Oversee client onboarding and implementation, guaranteeing a smooth experience.

• Deliver regular reports, insights, and recommendations to clients to enhance their utilization of IPInfo services.

• Track account performance metrics, client feedback, and renewal risks, proactively addressing any issues that arise.

• Collaborate closely with the sales, marketing, and product teams to ensure a unified customer experience.

• Advocate for client needs within the organization, influencing product roadmaps and priorities.

⛳️ Requirements

• 1-2 years of experience in account management, customer success, or a comparable role, ideally in the SaaS or data services sector.

• Proven experience managing SMB and Enterprise accounts with measurable success in revenue growth and retention.

• Strong knowledge of IP data, networking, or related technologies (preferred but not essential).

• Outstanding communication and presentation abilities, capable of engaging both technical and business audiences.

• Proficient in utilizing CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to monitor client success metrics.

• Familiarity with AI technologies (Claude and ChatGPT).

🏝️ Benefits

• Competitive salary along with performance-based bonuses.

• Flexible remote working arrangements.

• Opportunities for professional development and advancement within a rapidly growing tech company.

• A collaborative and inclusive team culture that emphasizes innovation and customer success.