Jira Administrator – Integrations Specialist, Security

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Develop and execute the integration between JSM and CrowdStrike Falcon, linking Falcon alerts and detections to JSM tickets for organized incident triage and response.

• Manage and enhance the current Jira Software and Jira Service Management instance, including workflows, permission schemes, automation rules, SLA settings, and queues.

• Set up bidirectional synchronization between JSM and CrowdStrike Next-Gen SIEM, ensuring precise flow of alert status, assignment, and resolution data between the platforms.

• Create automation rules and escalation workflows that represent the complete security operations process.

• Oversee API and webhook configurations, troubleshoot integration issues, and ensure the reliability of the platform connection.

• Collaborate closely with the security team to synchronize JSM queues and SLAs with CrowdStrike detection severity and incident classification.

• Clearly document all configurations and modifications.

⛳️ Requirements

• Proven, extensive experience in administering Jira Software and Jira Service Management.

• Practical experience in integrating JSM with CrowdStrike Falcon, including the Falcon platform’s native Jira connector or API-based integration.

• Familiarity with CrowdStrike Next-Gen SIEM and how detections and incidents are processed for subsequent ticketing workflows.

• Proficient in REST APIs, webhooks, and Jira Automation or ScriptRunner for workflow logic.

• Capable of working independently during UK business hours, with effective asynchronous communication skills.

• Atlassian certification (ACP-100 or equivalent) — preferred.

• Broader experience with the CrowdStrike Falcon platform (Endpoint, Identity, Spotlight) — preferred.

• Background in security operations or an MSP environment — preferred.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• A collaborative and inclusive company culture.