This is a fully remote position, open to applicants in Colombia.

• Diagnose and resolve issues related to Sonatype products and solutions.

• Reproduce software defects and submit actionable reports for the product engineering team.

• Simulate customer deployment environments for testing purposes (including Docker, AWS, Azure, Kubernetes, and more).

• Advocate for Technical Support and customer perspectives in discussions with Engineering and Product Management.

• Support product management in formulating and prioritizing enhancement requests.

• Summarize, convey, and elevate customer feedback to management.

• Contribute to and update our Knowledge Base.

• Assist in the development of diagnostic tools and utilities, while also creating new ones.

• Address customer inquiries through support cases, email, chat, and phone communications.

• Minimum of 3 years of experience in supporting complex enterprise software solutions.

• Proficiency in reading and comprehending Java code is essential.

• Familiarity with Rest APIs is required.

• Experience in testing and/or developing production-quality Java-based web applications.

• Strong knowledge of Linux command line tools.

• Experience with SQL databases (PostgreSQL experience is a plus).

• Understanding of networking concepts (including Sockets, HTTP, proxies/firewalls, and TLS/SSL).

• Proficient in scripting languages (such as Python, Bash, Typescript, etc.).

• Experience with major cloud platforms like AWS, Azure, or GCP.

• Familiarity with at least one application server (e.g., Jetty, Apache, NGINX, etc.).

• Experience with container technologies like Docker, Kubernetes, or similar.

• Parental leave.

• Participation in diversity and inclusion working groups.

• Flexible working arrangements.

Java Product Support Engineer

People also viewed