ITSM Process Owner, Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Ongoing development and governance of the IT Service Portfolio Management process

• Establishment of binding standards for service descriptions, SLAs, KPIs, and reporting

• Management of reviews and decision-making processes for new or modified IT services

• Support for service managers throughout the entire service lifecycle

• Close collaboration with internal departments and external service providers (in a SIAM environment)

⛳️ Requirements

• Several years of experience in IT Service Management, preferably in Service Portfolio Management

• Strong understanding of SIAM and multi-vendor models

• Experience with common ITSM tools (e.g., ServiceNow) is an advantage

• ITIL certification (e.g., ITIL 4 MP) is desirable

• Excellent proficiency in German and English

• Strong communication skills at the management and stakeholder level

🏝️ Benefits

• Personal additional benefits tailored flexibly to your needs – e.g., job ticket, JobRad, Gympass, or other benefits that can be individually agreed upon

• Flexible working hours, remote work, and workations by arrangement

• Projects in an international environment

• An open communication culture with flat hierarchies and quick decision-making processes

• Support for professional and personal development